Frequently Asked Questions (FAQ)

Orders & Shipping

When will my order ship?

Orders placed before 5 PM EST ship the same day.
Orders placed after 5 PM ship the next business day.

What shipping carrier do you use?

Our main carrier is USPS. We offer:

Standard Shipping
Priority Mail
Express
Next-Day Delivery (where available)

How long does shipping take?

Delivery times vary by location and shipping method. You’ll see estimated delivery times at checkout.

Do you ship on weekends or holidays?

Orders placed on weekends or holidays will ship the next business day.

Will I receive a tracking number?

Yes. You’ll receive a tracking email as soon as your order ships.

Returns & Refunds

Can I return socks?

Worn socks cannot be returned.
Unopened socks may be returned within 5 days for a full refund.

What items are eligible for return?

Any unopened product in its original packaging can be returned within 5 days of delivery.

How do I start a return?

Email us at [your email] with your:

Order number
Item(s) you want to return
Reason for return

We’ll guide you through the process.

How will I receive my refund?

Refunds are issued to the original payment method once returned items are received and inspected.

Products

How do I know what size to order?

Please refer to our Size Guide for detailed sock sizing and fit recommendations.

How do I care for my socks/products?

We recommend:

Machine wash cold
Tumble dry low
Do not bleach

Following these guidelines keeps your items looking and feeling their best.

Payments

What payment methods do you accept?

We accept all major payment methods supported through Shopify Payments, including:

Visa
MasterCard
American Express
Discover
Apple Pay
Google Pay
Shop Pay

We do not currently accept PayPal.

Is my payment information secure?

Absolutely. All payments are processed through Shopify’s secure, encrypted checkout system, which protects your personal and financial information. Your card details are never stored on our servers.

Can I use multiple payment methods on one order?

No, at this time we only accept one payment method per order.

Why was my payment declined?

This may happen due to:

Incorrect billing information
Insufficient funds
Bank security flags
Card restrictions for online purchases

We recommend contacting your bank if the issue continues.

Order Issues

My package shows delivered, but I didn’t receive it.

Check with family members, neighbors, or building management first.
If you still can’t locate it, email us and we’ll help guide you through the next steps.

My order arrived damaged or incorrect.

General

How can I contact customer support?

Email us anytime at [your email].
We respond within 24–48 business hours.

Would you like me to create:

A Size Guide
A Washing/Care Guide
A Payment & Security Page
A Cookie or Privacy Policy

Just tell me what you'd like next!

You said:

payments are through shopify payment system but i have not enabled paypal

ChatGPT said:

Got it! Here’s an updated Payments section you can add to your FAQ or Payment & Security page—reflecting that you use Shopify Payments only and do NOT accept PayPal.